“Those who stand for nothing, fall for everything”
It’s been quite a year so far for brand activism. COVID-19 took hold in early March, prompting beer brands to make hand sanitizer and luxury fashion brands to make face masks. Dyson even created a hospital ventilator in just 10 days! Then, thanks to record sales from e-comm and a spate of panic buying and stocking up, grocery chains started to give big bonuses to their staff and donated millions to support the frontline and local communities. Oh, and dolphins returned to Venice (well, not really, as it turned out).
Fast forward to May 25. George Floyd was murdered by a police officer in the middle of the street, in the middle of the day in Minneapolis, for using a forged $20 note. Riots, violence and civil unrest reverberated around the world. CEOs called for a reparations commission and a ban on police unions. According to Forbes, over 28 million Instagram users participated in #BlackoutTuesday, posting empty black tiles in silent (and some might say, empty) solidarity. Even some of America’s oldest household brands came under the spotlight for their slavery-era branding.
The Collective Power of Brand Activism
More recently, shareholders worth a collective $620 billion, pressured Nike, FedEx and PepsiCo to terminate their business relationships with the Redskins unless the team agreed to change its name (which it has subsequently agreed to do). On Facebook, more than 200 big-brand spenders have boycotted the platform over its handling of hate speech. A brand activism inspired campaign has emerged called #stophateforprofit. (See the list of activist brands here).
Brand Activism Should Not Be Impulsive, Reactionary or Convenient
Some groups dismissed these temporary withdrawals from Facebook as little more than a PR stunt. Others suggest that the movement is unlikely to have the desired material impact on Facebook’s bottom line (given that the majority of its revenues come from small-to-medium businesses.) Regardless, we’re living in unprecedented times.
“The change coming will be as radical as the 60s. People will demand action: Change now or we burn the place down” (Research Respondent)
As Dr. Arlo Brady, CEO of Freuds, (who conducted the research quoted above ) comments; “The recent rise of backyard activism is vital and it can often act as a ‘gateway drug’ for action on the Global Goals. Gen Z gets hooked on impact, much like a gondola-end BOGO deal in the supermarket that you spy from the street, it pulls you in”.
Here’s the thing. Activism isn’t really meant to be this impulsive, reactionary or convenient — unless it’s driven by fear. Fear of saying the wrong thing; fear of not being seen to do the right thing; fear of being too white, too male or not black enough. There’s a big difference between an existential fear of standing by and not doing anything to change the status quo and then the fear of doing something – anything – just in case you get found out.
Build Your Brand Activism Before You Need It
Take Ben & Jerry’s. The brand has been praised where so many others have been criticized because the company and its leaders have been doing the hard work of racial justice advocacy for decades. It has long funded and built relationships with movement leaders, giving the company a credible platform to use its voice — and be heard — when police violence against Black Americans spilled into the streets, yet again.
As Adam Fetcher in Fast Company points out; “There are a lot of organizations that desire to emulate Ben & Jerry’s but lack a serious history of working on behalf of causes larger than their own success. There’s no manual, and there are no shortcuts to credibility. It requires a willingness to build a foundation that’s not driven by PR. If you can focus on impact over attention, the press will cover your efforts with the depth it merits — at a time when you actually deserve it.”
Mark Ritson states it more directly. “We make change by enacting it within our organizations and therefore becoming the exemplars for others. If you care about black lives, you don’t get inspired by an Instagram post. You get inspired by black faces in the boardroom. Companies need to become the change they are tweeting about. Walk the walk before you tweet the tweet.” (Though that second step really isn’t necessary for effective brand activism.)
Talk is cheap, silence can be deafening but hypocrisy is intolerable. So where to start? Simply put — stand for something before taking a stand and be prepared to be held to account if you don’t.
“By choosing brands that align with their values, shoppers are voting with their wallets for the kinds of businesses they want in the world — and paving the way toward a more sustainable and just economy. We’re in an unfortunate time where Governments and Institutions provide less and less moral leadership and we now expect to see it from the brands we buy,” says Bthechange,
As a B-corp that helps brands, retailers and non-profits activate purpose at retail, we wholeheartedly agree. There is no rule book. There is no relief from responsibility and things aren’t always going to go to plan…and do you know what? That’s OK.
A good place to start with brand activism is to draw a simple Venn diagram (spot the strategist) and then find the intersection between what your brand uniquely offers, what the world needs and what the shopper wants. That’s your purpose-based activation platform.
From there, find a foundation, non-profit or a social enterprise that can help you realize it. Listen, learn and understand what it really takes to translate that intent into action. Last (but by no means least) find a retailer who can help you activate it. The ‘why’ of your purpose will need to be connected to the ‘way’ of profit (that’s where shopper needs, category drivers and barriers to purchase will all play their part).
If the engine of commerce, fueled by social innovation and kept in check by an ever more conscious consumer can create sustainable, scalable solutions for what the world needs and what people want, then brands can and should become the most powerful instruments for change the world has ever seen.
Now that’s activism in our book.
Author: Phil White, Co-Founder & CSO. Grounded is a unique collection of social innovators, content creators and brand activators — thriving at the intersection of brand experience, commercial strategy and social impact. We work with brands, retailers and non-profits to articulate purpose, activate brands and accelerate impact at retail.